FAQ's

Last updated: August 15, 2025

Frequently Asked Questions – The Jacket Room

What is "The Jacket Room"?
The Jacket Room is a curated online store offering a selection of lifestyle, fashion, and trending products delivered straight to your doorstep.

Where is your store located?
The Jacket Room is located at 2349 Tall Sail Drive, Charleston, SC 29414, United States.

What is your Return Policy?                                                                                     

You may return items within 15 days of delivery, provided they are unused and in their original condition. Please note, we do not offer direct exchanges. If you’d like a different item, kindly return your original purchase and place a new order.

For more details, please review our [Return Policy].

Will I receive a confirmation email when my order is submitted online?
Yes, once your order is successfully placed, you will automatically receive a confirmation email with your order details. If you don’t see it in your inbox, please check your spam or junk folder.

What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, email us within 15 days at info@thejacketroom.shop with your order number and photos.
We’ll replace it or issue a refund at no additional cost.

What payment methods do you accept?
We only accept PayPal at this time.

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