Return Policy

Last updated: August 15, 2025

Return Policy – The Jacket Room

At The Jacket Room, your satisfaction is our top priority. If you're not fully satisfied with your purchase, please review our Return policy below for detailed instructions.

Return Policy

You may return your item(s) within 15 days of receiving your order, provided the following conditions are met:

• The item must be in new, unused condition with original packaging, tags, and labels intact.
• You must provide proof of purchase (such as your order number).

Items Not Eligible for Return:

• Items that have been used, worn, or altered
• Sale or discounted products
• Custom or personalized items

How to Initiate a Return

To begin the return process:

1. Contact our support team at info@thejacketroom.shop with your order number and the item(s) you wish to return.
2. If your return qualifies, we’ll provide a prepaid return shipping label.

Return Method

By Mail:
Use the prepaid return label to send the item back.

Return Label:
Once your return is approved, the shipping label will be sent to your email or made available for download from our website.

Note: If you’re returning an item for reasons other than it being defective or incorrect, the return shipping cost is your responsibility.

Restocking Fee

We do not charge any restocking fees.

CONTACT INFORMATION